All U.S. orders over $50 will receive FREE U.S. POSTAL SERVICE PRIORITY MAIL SHIPPING. This does not apply to Canada, Hawaii or International shipments. Specific shipping costs to countries located outside the U.S. will be quoted based on the Shipping Address provided in the Shipping Method section of the Checkout Page.
U.S. POSTAL SERVICE PRIORITY MAIL SHIPPING
We offer Flat Rate Priority Mail shipping for only $6 on all U.S. orders under $50. All Priority Mail shipments will take approximately 2-4 business days AFTER 1 business day processing time. Tracking information is provided via email to the customer at the time the order has completed warehouse processing. We do not process or ship orders on weekends or holidays.
LOST OR STOLEN PACKAGES
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.
Here at Mustang Box Boutique, we know that sometimes it can be tough ordering online as a woman. We try our hardest to make your shopping experience the best possible. After all, we want our Mustang Box Boutique customers, both mommas and babies, to be the most radiant out there. With that said, we understand that returning items that don’t work for you as well as you’d hope will happen, so we want to make sure our return policy is easy to follow as possible!
- Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
- Store credit or refund will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
- Returns must be post marked within 15 (fifteen) days of the date you receive your shipment. No exceptions. Any returns postmarked after 15 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
- As of now, we will process exchanges as long as the product is still available.
- CLEARANCE AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE OR SALE ITEMS.
HOLIDAY RETURN POLICY:
Orders placed on or between Nov 27th and December 24th will be eligible for return until January 15th. Holiday returns must be postmarked no later than January 15th. ALL OTHER RETURN GUIDELINES STILL APPLY.
- Use your smartphone to take pictures of the defective or damaged area and email the images to firstname.lastname@example.org, including the tag in the image showing it is still attached.
- Indicate “Defective” or “Damaged” in the subject line.
- Include the first and last name on your Mustang Box account, order #, and name of the item.
You will receive a response from our customer service support team within 24 hours.
• We do not need to be notified of any return(s) prior to sending them to us.
• Returns must be post marked within 15 (fifteen) days of the date you receive your shipment.
• Returns must be received in original, unused condition with any original tags ATTACHED and a copy of or the original invoice or return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit or refunds.
**If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
• Store credit or refunds will be issued on the date we receive your returned item(s) from you. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located behind “Use Store Credit” under Payment Method on the Checkout page.
ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
Due to order volume & the high risk of sellouts we MAY NOT BE ABLE TO process exchanges.
Please MAIL returns to:
461 Road 2AB
Cody, WY 82414
Thank you again for your business!
Mustang Box Boutique Crew!